Effective Date: June 3, 2025
At Fly With Cloud, we aim to make your travel booking experience smooth and satisfactory. We understand that plans can change, and we strive to offer a fair refund policy in accordance with airline and partner guidelines.
Refund eligibility depends on the terms and conditions set by the airline or travel provider with whom the booking was made. We act as a facilitator and do not determine the refund rules for third-party services.
Some promotional or discounted fares may be non-refundable. This information is clearly mentioned during the booking process. Once booked, such fares cannot be refunded or modified.
To request a refund, please contact our customer support team at support@flywithcloud.com with your booking reference number. Refund requests must be made before the scheduled travel date, and within the time frame allowed by the airline.
Once a refund is approved by the airline or travel partner, we process the refund to your original payment method within 7–14 business days. Please note, bank processing times may vary.
Fly With Cloud may charge a processing fee for handling cancellations or refund requests. This fee will be communicated at the time of cancellation and is separate from any fees charged by the airline or provider.
If you fail to show up for your scheduled flight without prior cancellation, you may not be eligible for a refund, depending on the airline's policy.
If your flight is cancelled by the airline, you are generally entitled to a full refund or a rebooking option. We will support you in coordinating this with the airline.
If you have any questions about your refund eligibility or the process, contact us at:
Fly With Cloud